METHOD COST(AUD) TIME
UK £19.99

3~8 Business Days

USA & Canada £19.99

3~8 Business Days

Standard (AUS) £3.99 or FREE over £50

2~8 Business Days

Express (AUS) £6.99

1-3 Business Days

New Zealand Shipping prices are calculated at checkout to include GST*

3~7 Business Days

All Other International £22.99

10-20 Business Days

Contact Us

Email our team and we will get back to you as soon as possible! Orders@dxxmlife.com

RETURNS & EXCHANGES

General information


DXXMLIFE would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

  • All returns must be received within 30 days of the purchase date.
  • Face mask, underwear and earrings cannot be returned due to hygiene reasons.
  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive a confirmation email from our team.
  • Final Sale items can not be returned for a refund unless deemed faulty.

CLICK HERE to start your online return

ONLINE RETURNS/EXCHANGES

Change of Mind – Not in Love

If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.

You must provide to us the:

  • returned goods (post) - with tags attached;
  • the payment details (refunds can only be paid to the credit card used at purchase).

* Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.


We will not accept the following goods returned for Change of Mind:

  • Face Mask;
  • Gift Cards;
  • Final Sale Items;

*For change of mind you must pay the postage costs


When returning goods please ensure;

  • All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
  • Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
    Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
  • CLICK HERE to start your online return
FAULTY OR INCORRECT ITEMS

Does Not Match Description / Faulty Goods

Please contact our customer service team via orders@dxxmlife.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

If you have purchased an item from DXXMLIFE and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:

  • Full Refund;
  • Replacement; or
  • Store Credit.

and you must provide to us the:

  • returned goods (post)

*We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you.


SALE OR PROMOTIONAL STOCK
  • If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift.